Jurnal Ilmiah Tata Sejuta STIA Mataram

Comparative Analysis of F&B Departement Information Systems at Café ABC and Hotel XYZ

2026-06-01T10:20:18+07:00

Food and Beverage (F&B) services are an essential component in the hospitality industry that significantly influence customer satisfaction. Technological advancements have encouraged the implementation of information systems to improve operational efficiency and service quality. This study aims to analyze and compare the implementation of information systems in the F&B departments of Cafe ABC and Hotel XYZ. This research uses a descriptive qualitative method with data collection techniques through interviews and observations. The results show significant differences between the two objects, where Cafe ABC uses a semi-digital and simple system, while Hotel XYZ implements a fully integrated digital system. These differences are influenced by business scale, operational complexity, and organizational needs.

The Influence of Brand Awareness, Brand Image, Social Media Engagement, and Content Quality on Customer Trust and Satisfaction At The Narotama University Professional Certification Institute Through Social Media

2026-05-31T20:16:45+07:00

This study aims to analyze the influence of brand awareness, brand image, social media engagement, and content quality on brand trust and customer satisfaction at the Narotama University Professional Certification Institute through social media. This study focuses on the service product certification segment, where brand awareness, brand image, social media engagement, and content quality are considered important factors in building customer trust and satisfaction. This study uses a quantitative method with a causal approach, which seeks to identify cause-and-effect relationships between variables. The population in this study consisted of all 2,200 participants of the Narotama University Professional Certification Institute. The sample was taken using a saturated sampling technique, thus covering the entire population of 327 respondents. Brand awareness and brand image do not significantly influence customer satisfaction, while social media engagement and content quality have a positive and significant influence on customer satisfaction. Brand trust also significantly influences customer satisfaction and acts as a mediator in the relationship between brand image and content quality with customer satisfaction. The conclusion of this study is that building customer trust through strong brand awareness, brand image, and good content quality is crucial for increasing customer satisfaction. However, customer engagement on social media only has a significant impact on satisfaction, not trust. This research contributes to the company's understanding of the factors that influence the trust and satisfaction of Narotama University LSP participants.

Impact of the Central and Regional Government Financial Relations Law (HKPD Law) on Regional Government Fiscal Policy

2026-05-31T20:04:13+07:00

The enactment of Law Number 1 of 2022 concerning Financial Relations between the Central Government and Regional Governments (2022) brought changes to regional regulations on regional taxes. This was implemented to encourage the optimization of regional tax collection. This study aims to analyze whether the enactment of changes to district regulations on regional taxes has brought changes to regional tax collection and regional government fiscal policy. This research is necessary because similar research is still minimal, so it is hoped that it can provide suggestions towards better fiscal capacity. The research method was through interviews regarding changes in fiscal policy through regional regulations. Based on these results, it was continued with an analysis of documentation of regional regulations on regional taxes. Through this study, it is hoped that policy recommendations will be generated for the district Regional Revenue Agency (Bapenda) and the regional tax collection office. As a result, the Regional Governments of West Lombok Regency and Central Lombok Regency have adjusted their regional regulations. Changes in regional tax rates have brought changes to regional fiscal capacity as well as improved and more digitalized regional efforts for regional tax collection and reporting. However, the implementation of the HKPD Law has not had an impact on regional fiscal capacity.